Manage Your Temper Or Never Manage Again
I recently got to nuke a former manager’s chances at my new job.
I used to work at a now-defunct bookstore chain, and a new manager was transferred into ours. All the employees believed that she was intentionally transferred there to tank our (previously well-performing) store so corporate could justify closing that location down.
[Manager] drove away half the old-timers who had been there for years and knew what they were doing. She often took several hour-long lunch breaks. In an eight-hour shift, her record was four breaks. She also often left the store when there were no other managers on shift.
Three-quarters of our cafe staff quit (including me) after [Manager] fired the cafe manager over a minor incident. We all went in at the same time to submit our two-week resignation notice, and she swept everything off her desk in a rage. The result was a very heavy stapler hitting the wall hard enough to leave a dent. She had a screaming meltdown at all of us.
Immediately, our two-week notice became “effective immediately,” and we all gathered our things, punched out, and left. The entire time, we were serenaded by [Manager] growing increasingly more vile and personal in her freak-out.
A year or two later, I worked as an assistant manager for a competing chain.
General Manager: “By any chance did you work with [Manager] at [Former Location]? She’s applying for a management position with our company.”
I explained everything above, and then I added:
Me: “If you bring her on board, you will have my immediate resignation on your desk before the end of the day.”
Another coworker who had worked for her a few years before me at another location said the same.
Thankfully, the general manager took us seriously, and [Manager] was not brought on board. The sad part is that with people like her, you don’t even have to exaggerate; just telling the truth is enough to make any smart employer toss their resume.
Question of the Week
Have you ever served a bad customer who got what they deserved?