Make That Your Uniform Response
(I’m working as a bagger today and am standing at the end of a belt when a customer walks up behind me and starts asking a question.)
Customer: “Excuse me, sir, could you hand me some extra bags?” *I turn to look at him as he steps in front of me* “Oh! I’m so sorry, ma’am!”
Me: *I smile and hand him a couple bags* “It’s all right.”
Customer: *very embarrassed and seeming unsure what to do with himself* “It’s just from the back… I like your hair.”
(I had a very unfortunate hair cut a couple months back and drastic measures had to be taken.)
Me: “It’s fine; don’t worry about.” *as he turns and walks away, inspiration hits me* “It’s called a uniform for a reason!”
Customer: “Yeah, it is!”
Question of the Week
Have you ever served a bad customer who got what they deserved?