Losing The Numbers Game
(I work for a small non-profit that connects people with legal resources. A local hotel accidentally gave out our phone number instead of theirs to a bunch of guests. I have a variation of this phone call about seven times this day.)
Me: “Thank you for calling [Non-Profit]. How may I help you?”
Caller: “Is this [Hotel]?”
Me: “No, I’m sorry. This is [Non-Profit]. We’re a non-profit.”
Caller: “But this is the number I was given!”
Me: “Are you in need of legal resources?”
Caller: “Of course not! I’m trying to call [Hotel].”
Me: “Well, this isn’t [Hotel]; this is a non-profit.”
Caller: “But this is the number I was given!”
Me: *slams head into desk*
Question of the Week
Have you ever served a bad customer who got what they deserved?
