Living Up To The Name
I work in a national answering service for medical equipment and supplies. I get a call from a customer who is irate from the get-go for some reason.
After I’ve spent a couple of minutes trying to get the customer’s information…
Customer: “May I speak to your supervisor?”
Me: “Yes, ma’am. I just need to gather some infor—”
Customer: “Did you hear me? I need your supervisor. Now!”
Me: “Yes, but I need your name at the very least, ma’am.”
Customer: “That’s it, a**hole. You’re getting fired. Supervisor, now!”
Me: “I’m sorry, ma’am, but I will not transfer you to my supervisor without a name.”
After a minute of silence, I hear her get nervous before mumbling her name.
Me: “Sorry, couldn’t hear that.”
Customer: *Very softly* “…ren.”
Me: “Ren? R-E-N?”
Customer: “…”
Me: “Still there?”
Customer: *Softly* “Karen.”
It made my day.
Question of the Week
Have you ever served a bad customer who got what they deserved?
