It’s The Prints-iple!

I worked at a print/ship establishment. Each month, we would get marketing packets with various stickers to put on display items advertising the sales for that month. We had a regular who was nice overall but was also very vocal and opinionated, making for interesting customer service encounters.

While I was helping the customer in front of her in line, she noticed the sticker on our canvas print sample.

Customer: *Excited* “Oh! They’re 50% off!”

Unfortunately, our marketing packets are very specific in telling when and where to place the little stickers but are not as good at telling you to take them off.

Me: “I’m sorry, ma’am. That sale ended three days ago. We forgot to remove that particular sticker.”

Customer: “No. You need to give it to me for half off. The sign says so.”

Me: “Again, I apologize, but that sale ended and I can’t give you a print for that price.”

Customer: “Your display specifically says right here that these prints are 50% off. I’m looking right at it. If you don’t honor your own words, it’s false advertising and I’ll have to report you.”

Me: *Smiling and in my best customer service voice* “Yes, ma’am, I agree that the writing is important. That’s why you’ll also see that right under the ‘50%’ on that sticker, it says the sale ended three days ago.” 

Thankfully, that’s when her other side kicked in and she smiled, knowing I’d won that one. I did tell her that we tended to repeat those sales every couple of months and called her when the next one came up, and she bought three prints.