It’s Never Too Early For Entitlement
I head into the office early. I normally just grab a coffee and play on my phone for a bit, maybe show some dedication and open up the place. No sooner have I gotten through the door than the phone rings. We don’t take many calls, so I answer, wondering if it’s the boss, knowing I would be there.
Me: “Hello?”
Caller: “Is [Owner #1] there?”
Me: “Sorry, he doesn’t get in until eight.”
Caller: “What about [Owner #2]?”
Me: “No, sorry, they get here for eight or a little after. The office opens at eight, really.”
Caller: “Is [Sales Guy] there? I really need to speak to someone.”
Me: “Sorry, just me. The office opens at eight and most people get here for when it opens.”
Caller: “So, why the f*** did you answer the phone?”
It takes me a few good seconds to comprehend him, and then I reply.
Me: “Mainly to talk to people who don’t know how office hours work. Call back at eight.”
Caller: “What?! I—”
I hung up, not letting him finish. He called again straight after, but unsurprisingly, there was no one to answer. I let the owner know someone called up asking for him and swore at me. He shrugged and told me he would have done the same as I did.
Question of the Week
Have you ever served a bad customer who got what they deserved?