Ignorant Customers Can Be A Treat
(Our store is pet-friendly. My coworkers and I bring in treats to give to the dogs at our own expense. I am working self-checkouts and have placed a full box of treats on the counter to put in the container we have for them. A customer approaches to ask a question. After I answer her this happens.)
Customer: *reaches for the box of treats* “Oh, I’ll buy these.”
Me: “Ma’am, these are mine; they’re not for sale.”
Customer: “Oh, you’ve already bought them?”
Me: “Yes, ma’am. The other associates bring them in for the dogs.”
Customer: “This store has its own dogs? Why would there be dogs in the store?”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?