Identity Theft: When It’s A Case Of “When” Not “If”
A customer is paying for her items and has been on her phone during the entire checkout process.
Me: “Do you want me to look up your number for your rewards card?”
Customer: *Still on their phone* “Eww, no! I’m not letting you guys steal my identity by having my phone number!”
Me: “I’ll just put it as ‘unlisted’, then, ma’am.”
Customer: “Uh-huh, whatever.”
The customer gets her card out to pay but is continuing to talk to someone on the phone.
Customer: *Loudly, for all to hear* “Yes, I actually have my card right here. It’s [sixteen-digit] number, the expiry date is [date] and the code at the back is [three digits]. Do you want my social, too?”
Good thing our checkouts don’t have HD cameras recording video and audio… Oh, wait!
Question of the Week
Have you ever served a bad customer who got what they deserved?
