How Can We Make You Get The Picture?!

I’ve created a printed document based on a client’s Word document. I’m also a web designer, but I am not involved with the client’s website.

Client: “We need to put that content online, so can you please convert the text to a JPEG?”

Me: “But if you convert the text to an image, visitors to your site can’t copy and paste the information. Also, posting text as an image doesn’t conform to the government regulations regarding web accessibility that your organisation is required to adhere to.”

Client: “Why can’t they copy and paste the text from a JPEG?”

Me: “It doesn’t work that way. Also, the text will be inaccessible to users with disabilities. Why don’t you just copy the text from your document and paste it into your content management system (CMS)?”

Client: “I only know how to upload images in the CMS. How about a PNG?”