He’s Got More Than A Few Screws Loose
In the earlier days of cell phones, this customer steps in.
Customer: “I want to return this cell phone.”
The phone’s dead, and when I start to remove the rear battery cover, he starts to grumble.
Customer: “Just give me my refund! I’m in a hurry!”
When I remove the battery cover, I see that every single screw holding the unit is now missing. I point this out to the customer.
Customer: “That’s how it came!”
Me: “That’s not how I sold it to you yesterday, so who took it apart?”
Now he’s silent, and I return it back to him.
Me: “Go back to whoever took it apart to put it back together as it was yesterday.”
I don’t know what they were trying to do, but no longer my problem!
Question of the Week
Have you ever served a bad customer who got what they deserved?