Gadgets & Morals Make Strange Bedfellows
The customer needs help adding his music into his iTunes library. I show him how, and this happens:
Customer: “Uggghhh!”
Me: “What happened?”
Customer: “Well, I’ll be honest. It’s adding my p*rn.”
Me: *silence* “Oh…”
Customer: “Please make it stop! I don’t want p*rn on my iPod!”
Me: “Click the little X near the top.”
Customer: “Okay, it stopped.”
Me: “Try adding the My Music folder again.”
Customer: “It’s doing it again! Oh, God!”
Me: “Okay, uh… let’s just move it from your My Music folder to a new folder in My Documents.”
Customer: “Okay, I’ll do that.”
(A few seconds of silence pass while he moves the files)
Customer: “Oh, man. It’s gonna take 24 minutes for all the files to move.”
Me: “Twenty-four minutes? Are you sure?!”
Customer: “Yes, I’m sure.”
(I show him how to do some other unrelated action while the p*rn is moved)
Customer: “All right, great. Now that we’re done concealing my shame…”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
