Extra Salty Recipes
The phone rings; I answer.
Me: “[Bookstore], how can I help you?”
Customer: “Hi. I was wondering if you guys have a book in stock. It’s called Cooking With [Word I’m sure I heard wrong].”
Me: “I’m sorry, could you repeat that?”
He does, and again, I am sure I’ve heard him wrong.
Me: “Could you please spell that last word?”
Customer: “S-E-M-E-N. I want to get it for my girlfriend for her birthday.”
I am confused and pretty sure this is a prank, but I still stay professional.
Me: “That’s not something we have in stock, but do you want me to see if I can order it for you?
Customer: *Surprised* “That would be great, thanks!”
I looked it up, and sure enough, it’s a real book but is only available digitally. I explained what information I found and he was super grateful. Apparently, we were the fifth bookstore he called, and I was the only person who didn’t hang up on him!
Question of the Week
Have you ever served a bad customer who got what they deserved?