Yet Another “Case” Of This

I work in a contact center for a small financial institution and I’m currently helping a member with her online login. When we reset a password, we usually just do numbers as a temporary password, for example, “2345678,” so it’s easy for the member to remember since they usually change it right away. 

Me: “All right, ma’am, I’ve reset your password to [series of numbers.]”

Caller: “Okay, thanks. Now, does that need to be uppercase?”

I assume she’s talking about her username since it contains letters.

Me: “Well, your username is not case sensitive, so no, you won’t need to worry about that.”

Caller: “But the [series of numbers], is that uppercase?”

Me: *Pauses* “Yes.”

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