Don’t Tip Her Off
Customer: “I’ll have my ciabatta loaf and a small latte.”
Me: “That comes to $9.90.”
(The customer hands me a $10 dollar bill, and I give her 10 cents change. Then, she produces her loyalty card. I see that she is up for a free coffee.)
Me: “Oh, you’re due for your free coffee. I’ll give you some extra change back.” *I hand her the extra change*
Customer: “No! I don’t want it! I don’t want the money!”
Me: “But you’ve earned a free coffee.”
Customer: “I come in here EVERY time and I order a ciabatta loaf and a coffee, and it comes to $9.90. I give you a $10 note, and I give you a 10-cent tip!”
Me: “Oh, I’m sorry… did you want to save your free coffee for another day? It’s alright. I can—”
Customer: “No, it’s NOT alright! I didn’t want the free coffee! I don’t want it! You don’t get your 10-cent tip today!”
Me: “Okay… well, I’ll just have to wear that.”
Customer: “Stupid woman. You don’t get your 10-cent tip today!” *leaves*
Question of the Week
Have you ever served a bad customer who got what they deserved?