Doesn’t Have The Disc-Drive To Understand
It is the early days of the Internet. An elderly customer comes in and slams a laptop and an AOL disk on the counter.
Customer: “I spent $600 on this on this, and the CD drive doesn’t even read any discs!”
Me: “I’m sorry you’re having issues with it, sir. I will look into this for you.”
Customer: “You call yourself a tech?! You can’t see right now? The disc is in plain view of the computer and it’s not reading!”
Me: “Sir, the disc needs to be inserted into the CD tray in order for the computer to recognize it.”
Customer: *Embarrassed but trying to recover* “Well, they don’t make that obvious!”
Later, I had to tell my manager that we needed to make it more obvious to potential customers that CDs didn’t transfer their data wirelessly to the computer.
Question of the Week
Have you ever served a bad customer who got what they deserved?
