Unable To Swipe This Refund Under The Rug
A lady comes into the store with her husband, carrying a rug.
Customer: “I want to return this rug.”
We go through the return process.
Me: “I will be returning $99 back to the card you purchased the rug with. Can you please swipe your card?”
Customer: “Uh… I don’t think so. You have it on sale for $129! I want $129! And I want it in cash!”
Me: “You purchased the rug on sale, ma’am, so we can only return it for the same price you purchased it at.”
Customer: “No! You will honor your current price! Get me your manager!”
I got my manager and handed the customer over to her. I felt really bad for her forty-five minutes later when I was finishing my shift, and I saw that the customer was still yelling at her as I left.
Question of the Week
Have you ever served a bad customer who got what they deserved?