Daylight Scathing
Our hotel rooms have electronic clocks that update automatically during Daylight Saving dates. A guest is rushing up to the checkout.
Guest: “We had to leave an hour ago, and your clocks bloody updated all by themselves! I thought I still had an hour! We were supposed to leave at 9:00 am!”
Me: “I’m sorry, ma’am. We thought the clocks updating automatically would be helpful, but I will leave a note with management that this should be advertised more clearly.”
Guest: “You’d better! It’s not helpful when you’re being too helpful!”
The guest dashed out the door. Also, it was 11:00 am, so she still would have been an hour late outside of Daylight Saving.
Question of the Week
Have you ever served a bad customer who got what they deserved?