The Yeast Of Your Worries
(I work at a pet store/grooming salon establishment. One of the grooming dogs comes in with a suspected yeast infection. We inform the customer of the possibility, and they say they will take care of it. A week later, I’m opening the store and the customer comes back in.)
Customer: “I demand to speak to the groomer!”
Me: “I’m sorry, but she’s not here right now. She doesn’t have any groom appointments for today. Was there anything I could help you with?”
Customer: “Yeah, you can explain to me why the h*** your groomer said my dog had a yeast infection, when nothing I’ve been doing to treat it has been working! I demand reimbursement for the cost of the treatment!”
Me: “I’m sorry to hear that ma’am, but I’m afraid we can’t reimburse you for veterinary treatment you’ve sought because of a medical condition that existed in your dog prior to the grooming appointment.”
Customer: “Veterinary treatment? I didn’t go to the vet!”
Me: “You haven’t? What treatment have you been using that needs reimbursing?”
Customer: “I’ve bought $40 worth of bread in the past week!”
Me: “…bread?”
Customer: “Yeah! The groomer said it was a f****** yeast infection, so I’ve been giving him lots of bread to fix it!”
Me: “I’m… not sure I follow ma’am.”
Customer: “What, am I not giving him enough bread? Does he need bread with more yeast in it?”
Me: “Oh… OH! Uhm, having a yeast infection doesn’t mean he needs to eat things with yeast IN it.”
Customer: “So… he doesn’t need bread?”
Me: “…no.”
(I instruct the customer to add pro-biotic yogurt to her dog’s food and take him to the vet as soon as she could. The customer leaves rather embarrassed. We get a call later on that her dog recovers soon after that, and now she’s a regular customer for yogurt dental bones!)
