Back-Of-The-Trucking Mad Prices

(A customer comes in that has a reputation for being a bit on the shady side. The customer is looking at a TV that has a price of $2,500. When the customer comes in, there are only a couple of other people in the store as it is a very slow day today.)

Customer: “I’d like to purchase this TV, but you have it priced way too high. I can get this for $500.00 at [Electronics Store], where my buddy works.”

Me: “The only way you could get it for that price is if it fell off the back of a truck.”

Customer: “No, that’s what it’s priced at; go ahead and check their website.”

Me: “There is absolutely no way that they sell that TV for only $500. From time to time they are a little less expensive than us, but not that much.”

Customer: “You guys are a rip-off.”

Me: “If you know you’re able to get the TV for $500 from the other store, why are you even in here looking, then?”

Customer: “I thought I’d give you guys a chance to get my business. Now, I want that TV and I want it for $500.”

Me: “I’ll tell you what. I’ll look up the price on their website and we’ll go from there.”

(I go to their site and I see that they are selling the TV for $2 less than what we are selling it for.)

Me: “They are selling the TV for less than what we are selling it for.”

Customer: “See, I told you.”

Me: “You know what? Just so I can gain your business I’ll even match their price.”

Customer: “Well, that’s more like it. About time.”

Me: “That will be $2,498.”

Customer: “No way. You said you’d match their price, and I know they’re selling it for $500!”

Me: “No, they sell it for $2 less than what we sell it for. Here, have a look.”

(I turn the computer monitor around so he can see the price and TV on their site.)

Customer: “Well, their site’s wrong. My buddy said I can have that TV for $500.”

Me: “Again, I’m telling you the only way you are getting that TV for that low of a price is if it falls off of the back of the truck.”

Customer: “You’ve just lost a customer; I will never shop here again.”

Me: “Why, thank you for making my day. See you.”

(Sadly, he did not keep his promise; he continued coming back and pestering all of the workers. The odd time he would buy something, but for the most part, he just tried to get absolutely ridiculous deals on the electronics.)