And That Is How The Expensive Cookie Crumbles
At the café where I work, we sell cookies that are made in-house. It is also important to note that the cafe is located in a very wealthy neighborhood. A woman, maybe in her late fifties, approaches the counter and just points at the cookies and smiles. I ask her if she wants them and she nods yes.
Me: “Okay, that will be 2,20€.”
The customer is still smiling while slowly pushing a fifty-cent piece across the counter.
Me: “Umm… it’s 2,20. I need a bit more.”
The customer adds a twenty-cent piece and slides that across the counter.
Me: “Okay, now we have seventy cents but the cookie is 2,20€.”
Customer: “Wait, how much does it cost?”
Me: “2,20€.”
Customer: “Seriously?”
Me: “Well, we do make them fresh in house.”
Customer: *Huffs* “I could make that at home!”
Even if she disagreed with the price, did she really think that a house-made cookie would only cost fifty cents?! Vending machine cookies cost more than that!
Question of the Week
Have you ever served a bad customer who got what they deserved?
