A Catalog Of Errors, Part 9

I work in a pretty big and popular library; movies on DVD and BluRay especially never stay on the shelves for long.

Today, a patron approaches me because she can’t find one of them.

Patron: “I checked the catalog; it says that movie should be available.”

I go to check the shelf again and then call up the item’s record at the reference desk. The movie hasn’t been checked out in three years! Safe to say, it has probably been stolen.

Me: “I’m so sorry, that movie appears to have gone missing a while ago. The record needs to be updated; the item’s no longer here.”

Patron: “No, but it says in the catalog that it’s available.”

Me: “Yes, that’s a faulty record. I’ll delete it right away. I’m sorry I can’t get that movie for you.”

The patron turns around her phone to show me the catalog.

Patron: “But see, it’s right here!”

I tried to explain to her how our catalog works, but eventually, she just left in a huff.

Related:
A Catalog Of Errors, Part 8
A Catalog Of Errors, Part 7
A Catalog Of Errors, Part 6
A Catalog Of Errors, Part 5
A Catalog Of Errors, Part 4