Identity Crisis, Part 2
I work in a pack and ship store that also happens to have mailboxes that people can rent. I answer the phone one day.
Me: “Thank you for calling [Post Office]; how can I help you today?”
Customer: “Thank you for answering! I just have a couple of questions, so I was hoping I could get some information from you.”
Me: “Of course! What can I help you with today?”
Customer: “I have a driver’s license, so what would you recommend?”
Me: “Sorry, recommend for…?”
Customer: “Oh! For identification.”
Me: “Identification for what, ma’am?”
The customer suddenly snaps, acting as if it should be the most obvious thing in the world.
Customer: “For opening a mailbox at your store! Oh, my God! What forms of identification do I need to open a mailbox?!”
Related:
Identity Crisis
Question of the Week
Have you ever served a bad customer who got what they deserved?