About To Be Dis-Appointed, Part 8

I am working reception and answer the phone:

Me: “Hi, [Company], how can I help you?”

Caller: “I need to make an appointment.”

Me: “Sure! Can I have your date of birth?”

She slooooooowly, carefully spells her name out for me.

Me: “Great! And your date of birth?”

Caller: *Spells her name again*

This time I enter the name, but it’s not turning anything up.

Me: “And your date of birth, please?”

She gives her date of birth. I enter it into the system but it doesn’t turn up with any results.

Me: “Hmm, I’m not seeing you in the system here. Would you be a new patient with us?”

Caller: “Nope! The appointment is for my husband!”

Related:
About To Be Dis-Appointed, Part 7
About To Be Dis-Appointed, Part 6
About To Be Dis-Appointed, Part 5
About To Be Dis-Appointed, Part 4
About To Be Dis-Appointed, Part 3