A What The Heck Raincheck
Customer: “Oh, I have a raincheck.”
Me: “I can’t accept this raincheck.”
Customer: “Why not?”
Me: “It’s over a year old.”
She takes a deep breath and then bellows:
Customer: “MANAGERRRRRR!”
The manager comes over and reluctantly accepts the raincheck.
Me: *After the customer is gone* “Why did you accept the raincheck? It’s so old.”
Manager: “She would just complain to corporate and get a bunch of freebies, and I would get a slap on the wrist from some CEO somewhere. Trust me, it’s not worth it.”
Sadly, he was half-right. Even with the raincheck accepted, the customer complained anyway, stating, “It took too long,” and she was “distressed when initially told no.” She got a $50 voucher as an apology. F*** corporate.
Question of the Week
Have you ever served a bad customer who got what they deserved?
