A Snake Eating Its Own Tail
(It’s late at night and only one manager, another employee, and I are working. I’m manning the drive-thru when a car pulls up.)
Customer: *over speaker* “I just came through the drive-thru, and I got a fish sandwich.”
Me: “Okay, how can I help you?”
Customer: “There was a bite in my sandwich!”
Me: “I’m sorry? Please drive around and I’ll see what I can do.”
Customer: *at window* “What you can do, young lady, is get me a new sandwich.”
Me: “Um, sir, nobody here would have taken a bite of your sandwich. Are you sure it didn’t just break off?”
Customer: “NO! Give me a new sandwich! I just tasted this sandwich and it tasted terrible.”
Me: “Wait — you bit the sandwich after you found a bite?”
Customer: “No, you idiot! I bit the sandwich, and I need another one!”
Me: “…”
This story is part of the Customers Suffering The Consequences Of Their Own Actions roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?