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A Prescription Explosion

, , , , , | Right | August 9, 2021

I work as a pharmacy technician at a well-known pharmacy and convenience store. A man comes up to the counter and asks for a refill on his prescription. The pharmacist informs me the doctor did not call it in yet.

Me: “I’m sorry, sir, the doctor still did not call in your refill.”

Customer: “Can you call him now?”

Me: “Of course!”

I call his doctor, but they have already closed for the day.

Me: “They left for the day. We can give you a few pills to hold you over.”

Customer: “No, I don’t want that! Every time I come here there is a f****** problem!”

Me: “What would you like me to do, sir?”

The customer walks away in a huff. I think this is the end of it until the phone rings thirty minutes later.

Customer #2: “Yes, my husband was just there and told me the doctor did not refill his prescription and you told him, ‘What would you like me to do?’ What kind of s***ty customer service is that? I work all f****** day. I don’t need this s***.”

Me: “Miss, I don’t know what to tell you. I called the doctor and they had left for the day, so I offered your husband a few pills to hold him over and he refused that, as well.”

Customer #2: “There had better be a prescription there tomorrow or I will blow up your f****** store.”

Me: “Miss, that probably would not be a good idea considering I have your name and address right in front of me.” *CLICK*

Some people are not too bright.

Question of the Week

Have you ever met a customer who thought the world revolved around them?

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