A Lack Of Branding Understanding, Part 2
Movie Theater | Right
| November 11, 2014
(A couple is ordering at the concessions stand.)
Customer: “I’ll have a medium Coke.”
(I get the rest of the order ready and then hand her the Coke.)
Customer: “No, I don’t want Coke, I want root beer.”
Customer’s Husband: “You said Coke.”
Customer: *sighs* “But I didn’t mean Coke. By ‘Coke’ I meant ‘soda!’ She didn’t ask me what kind of soda I wanted!”
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Have you ever served a bad customer who got what they deserved?
