Can’t Deal With Regular Life
(This is my first job ever. I’m working concessions when a certain older gentleman who is a well-known actor comes to my counter with his lady friend.)
Guest: “I’ll have a small popcorn please.”
Me: “One regular popcorn. That’ll be $4.25.”
Guest: “I said I’d like a small popcorn. Not a regular size.”
Me: “I’m sorry. Regular is our smallest size.”
Guest: “But you just said I could have a small popcorn. I don’t want to pay for a regular when I ordered a small.”
Me: “Yes, sir. If you look at the display behind me you’ll see our popcorn bags with the three sizes displayed: regular, large, and extra large. It’s really just a name to make them seem bigger, but they are essentially small, medium, and large respectively.”
Guest: “But I just want a small popcorn! I don’t understand of any of this. I just can’t. I can’t DEAL with this.” *to lady* “Can you please? I’ve just got to go sit down.”
Me: “I’m so sorry for the confusion, ma’am.”
Lady: “Oh, don’t worry about him. He’s just getting old. Thank you for being so patient. So a small popcorn?”
Me: “Coming right up.”
(We shared a laugh.)
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
