Zero Tolerance On Zero Cost
I was connected to a potential client through networking. Their website claimed to have worked on high-profile projects that I had doubts they actually worked on so I made sure to get a down payment and contract. They said they wanted a very specific 3D model based on a specific photo. No problem for me. After the initial rough work was done we had this exchange:
Client: “Looks great, we just want to add this extra thing.”
Me: “Happy to do it. That will cost extra, however.”
Client: “Can’t you just be flexible, man?”
Me: “You said you wanted the exact model from the photo and we signed a contract, so if you want me to be flexible with the model, you have to be flexible with the money. It’ll cost extra.”
Client: *Huffing and puffing.* “Let me talk to the superiors about it.”
The next day:
Client: “The team says go ahead with the original plan.”
After the next review:
Client: “Looks great! we love your work and are so happy to be working with you!”
If I had let them start making extra requests, it would have never ended. Free extras: Not even once!
This story is part of our ‘Clients From Hell’ roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!
23 Infuriating Stories About Lazy Customers
Read the first roundup story!
Read the roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
