You Have To Laugh About The New Scarf
(A customer has seen a scarf that she likes, and wants to buy two identical pairs. Unfortunately there are only two of the same style in stock.)
Customer: “But I don’t like this one…”
Me: “Um… they’re identical.”
Customer: “No they’re not! I want two like this one!”
Me: “I’m sorry, miss, they are the exact same pattern and the exact same colour. There is absolutely no difference. Look, I’ll compare them… see?”
Customer: “Do you think I’m stupid? DO YOU? This one is a darker shade. I want the lighter shade. I AM NOT AN IDIOT!”
Me: “I’m sorry; maybe it’s the lighting. I’ll just grab another from the stock room, and I’ll be right back.”
(I hide in the stockroom for a minute with her second scarf, doing nothing. I then come back out with the exact same scarf.)
Me: “I have found one just like the other one.”
Customer: “See? I knew they were different! This third one is perfect!”
(She buys them both.)
Question of the Week
Have you ever served a bad customer who got what they deserved?