You Can’t Mask It With Charm
With the new mandated mask order, most people have been understanding that they still need to wear a mask while in the gym and working out. We have a number of signs posted, as well.
I am at the front desk greeting members when a member walks in without a mask.
Me: “Hi, welcome in! Before you come in, do you happen to have your mask with you?”
Member: “Oh, do I need one?”
Me: “Yes, you do.”
Member: *Smiling* “I don’t have one.”
Me: “With the new order, it is mandatory, so you will need one if you are going to be staying.”
I’m about to tell him I have some for sale but he cuts me off.
Member: *Still smiling* “But I don’t have one.”
Me: “Well, I can sell you a disposable one for $1, a face shield for $5, or a reusable mask for $10.”
Member: *Frowns* “I have one in my car.”
He wasn’t rude, but I definitely got the feeling that he knew the mask was mandatory and was trying to charm his way out of wearing one. Once he realized I was not going to let it slide, all of sudden, he now had one.
Question of the Week
What is the most stupid reason a customer has asked to see your manager?