No Vocation For Location, Part 25

, , , | Right | September 5, 2020

I work at a café that sells breakfast and lunch, as well as baked goods and take-home meals. We used to have another location, but it is no longer open to the public. We do still use it for private events, and we have a chef who regularly uses the kitchen there. Also, it shut down well before the current health crisis.

 An entitled woman customer comes up to my register and speaks to me in an angry, condescending tone.

Customer: “Apparently, I have a sandwich order to pick up here but I would never order from this place!”

Uh-oh, red flag!

Me: “Okay, what’s your name for the order?”

She tells me and I check and confirm her order.

Me: “Is this order correct?”

Customer: “Yeah, it’s what I ordered, but I always go to [Other Location]!”

Me: “[Other Location] is closed now. Here’s your sandwich, and your total is—”

Customer:No, it’s never closed! I go there all the time!”

Me: “Okay, well, I beg your pardon; as far as I know, it’s been closed for a while, but perhaps I am wrong and I will look into that.”

Whatever, I don’t care to argue.

Me: “So your total today is—”

Customer: “You’re wrong! I know it’s open! It’s been open the whole time during this lockdown, with a full retail menu! I know because I’ve been going there all along!”

Me: “Okay, here’s your sandwich, and is there anything else?”

Customer: “No, and you’re wrong!”

Me: “Okay, would you like a receipt?”

Customer: “You’re wrong!”

She continues arguing and yelling at me. I am done listening to her at this point. There is a line growing behind her and she won’t stop yelling at me. I call the owner over to come and talk to her.

 She finally admits to the owner that she has been sending a coworker of hers to buy her lunch all along, but she still insists that they were getting it at the other location.

 Afterward, I found out that what happened is that she had called our store to place an order, and then went to the other location to pick it up. She saw the chef working in the kitchen through the window, knocked on the door, and demanded that he help her. He politely informed her that that other location is closed to the public and told her to go to our store. The chef also sent a text message to the owner, saying that an angry customer was coming our way. The owner showed it to me and we had a good laugh.

 Related:
No Vocation For Location, Part 24

No Vocation For Location, Part 23
No Vocation For Location, Part 22
No Vocation For Location, Part 21
No Vocation For Location, Part 20

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