Will Not Be The Highlight Of Your Day

Customer: *comes up to cash desk with a return* “Hi. I’d like to return this book.”

Me: “No problem! I should be able to do that for you!” *takes book and receipt*

(Upon flipping through it I notice that many things in the book have been highlighted.)

Me: “I’m sorry, ma’am, but I can’t return this for you today. There are things highlighted in it.” *I show her the highlighted sections*

Customer: “Well, I didn’t do that!”

Me: “Regardless of who has done it, ma’am, I cannot return this item. It’s not in re-sellable condition.”

Customer: “Well, I probably bought it from [Different Location] like that!”

Me: “While I don’t know if that’s the case, I still can’t return it for you. Perhaps give it as a gift to someone else if you no longer need it?”

Customer: “This is ridiculous!” *snatches book and receipt back* “I’m going to go back to [Different Location] and return it! They’ll do it for me!”

Me: “You’re more than welcome to, ma’am, but we are part of the same company and have the same rules. So, I doubt they will do that for you.”

Customer: *gives me a death glare and leaves*

Me: *sigh* “And I just started my day, too.”