Will Need To See A Doctor(ate) After This
(It’s my first day of working the front desk at the center. My coworker takes a call, which he puts on speaker so I can hear and learn the appropriate reactions to certain common questions, should they come up.)
Coworker: “Hello, this is the [University Center]. My name is [Coworker]. How can I help you?”
Client: “I need help writing my doctoral thesis.”
Coworker: “I’m sorry, sir, we primarily provide services to undergrad students.”
Client: “But your website says you have someone who does doctorate level work!”
Coworker: “Yes, sir, but he does doctorate level statistics, and does not work in our writing department. He will not be able to assist you in writing your thesis.”
Client: *growing angry* “I just want someone to do the work! I don’t care if he’s in the writing department or not!”
Coworker: “Unfortunately, sir, we are explicitly told not to do work for students, but rather aid them in understand concepts.”
Client: *shouting* “That’s ridiculous! What purpose do you people serve if you won’t even do a doctoral thesis! You’re getting paid aren’t you? You f***ing lazy, useless undergrad s***s don’t even deserve to be here!”
Coworker: *pauses* “Excuse me, sir, let me transfer you to my manager.”
Client: “Please do! Then I can tell them what a f***ing t**t you are!”
(Coworker transfers the call, and then looks at me.)
Coworker: *dryly* “Well, unfortunately for him, I transferred him to an empty desk. [Manager] doesn’t work weekends.”
Question of the Week
Have you ever served a bad customer who got what they deserved?