We Don’t Think They Actually Know What A Chicken Is

, , , , , , | Right | January 21, 2018

(I am the manager on duty at a popular pizza and wing joint. It’s an uncharacteristically slow night, and I get a phone call from a very unhappy customer.)

Me: “Thank you for holding. This is [My Name]. How can I help you?”

Customer: “Yeah, I got the wrong wings.”

Me: “I’m sorry to hear that. May I have your phone number so that I can look up the order?”

Customer: “Yeah, it’s [number].”

Me: “Okay, great! Can you tell me why the wings are unsatisfactory?”

Customer: “I ordered boneless wings with no sauce, and I got chicken nuggets!”

(She did indeed order this, but as our night has been slow, I know for a fact they were made correctly; I made them, after all.)

Me: “I see. Your ticket confirms your order, so I have just a few questions. You received chicken wings without bones?”

Customer: “Yes.”

Me: “And they had no sauce?”

Customer: “Right.”

Me: “So, you ordered boneless, no-sauce wings, and got boneless, no-sauce wings?”

Customer: “Yeah, but it has bread on it! They’re chicken nuggets!”

Me: “I’m afraid all of our boneless wings are breaded, ma’am. If you’d like, I’d be more than happy to make you some replacement wings of a different type.”

Customer: “But I don’t want nuggets!”

Me: “I’m sorry, ma’am, but I just don’t have non-breaded boneless wings.”

Customer: “I can’t believe this! I asked for boneless chicken breasts, and I got chicken nuggets! What is so hard about this?”

Me: “If you’re looking for full chicken breasts, ma’am, I suggest looking in [Grocery Store]. I’m sure they can accommodate you.”

Customer: “But I don’t want nuggets!”

Unfiltered Story #103694

, , , | Unfiltered | January 15, 2018

A caller submits a self service ticket through email with an attachment. He is having issues logging into one of our services on his iPhone and wants to show the error message.

What does he do? He literally scans his phone and sends it in.

Unfiltered Story #103458

, , , | Unfiltered | January 8, 2018

I’ve worked in a warehouse for nearly four years. While the pay is decent, the main problem is the lack of safety care in there by the coworkers, particularly with the PIT (Powered industrial truck) machines. While I work there for two days a week (part time because I’m in college), there’s rarely a work day that goes by when I’m operating a PIT, specifically an Order Picker, where I don’t see a major safety violation, like driving into the racks backwards and driving by another Order Picker when they’re in the air.
When this day is nearly over, as I am dropping off a cage full of items into the drop zone, one coworker drives in from the northern side. While technically the entry-way to the drop zone is the southern end, it’s alright when you have enough room to drive in and spin around. However, my coworker slams their cage connected to their Order Picker to another cage on the ground and, if it weren’t for the two other cages connected to it, it would’ve been sent rolling around. While I could say that, to their credit, the coworker straightens out the cages, except they almost immediately misaligned them when getting their cage off of their Order Picker and dragging it to the intended drop zone through the cages they slammed into.

What makes it rather egregious was that the coworker, given the vest they were wearing, is one of the safety ambassador in the building.

A Large Dose Of Laziness

, , , | Healthy | December 18, 2017

(I am diagnosed with a rare neurological condition and go to the Mayo Clinic. My medication doses have to be adjusted continuously for several months and I am now on a combination of both the regular and extended release for the best effect. Since Mayo does not accept my insurance and I had to pay for their evaluation out of pocket, I am now transferring to an in-network neurologist for follow-up care.)

Me: “So I’m on [Medication] and I take 1000 mg extended and 500 regular in the morning, and then 1000 mg extended and 250 mg regular in the evening.”

Doctor: “Oh, that’s too complicated. I’m just going to write your prescription for 1000 mg twice a day.”

Me: “Excuse me?”

Doctor: “I don’t know why you ended up on such a complicated dose.”

Me: “Because the neurologist at Mayo Clinic carefully adjusted my dose over several months, and we determined that this was what worked best to control my symptoms. You have all the records from Mayo.”

Doctor: “Yes, but it’ll be so much easier for you to just take 1000 mg twice a day.”

(I didn’t go back.)

The Training Has Hit A Block

, , , , , | Working | December 17, 2017

(The guy before me at the checkout has all his items on the belt, as well as the between customer’s separator block. The very young check-out girl picks up the separator block and waves it at the scanner. Obviously, nothing happens.)

Cashier: *looking puzzled* “I don’t have a price for this. I’ll have to call a supervisor.”

(The customer looks at me with a ‘what the h***?’ expression before turning to the cashier.)

Customer: “Don’t bother. I didn’t really want it anyway.”

Cashier: “Okay, have a good day!”

(Somehow, I felt her training hadn’t been quite adequate for a check-out cashier’s position!)

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