Why We Rarely Serve This
A front-of-house coworker comes up to me at the kitchen entrance.
Coworker: “They’ve asked me for a medium rare chicken breast.”
Me: “No. We don’t do that.”
Coworker: “Oh… why?”
Me: “Chicken has to be cooked. It can’t be served rare in any form. Red is dead when it comes to chicken.”
The front-of-house coworker goes away and then comes back.
Coworker: “They say they’re willing to risk it.”
I actually follow them to the customer, and we have to have a conversation as to why that’s not something I’m willing to do.
Customer: “I’ve never had medium rare chicken; I wanted to try it.”
Me: “There’s a very good reason you’ve never had it. Anyone who would make it for you really doesn’t like you.”
Question of the Week
Have you ever served a bad customer who got what they deserved?