When They Want A Refund They Spin The Same Old Yarn

, , , , | Right | July 11, 2019

(I’m working on the register when an older gentleman approaches me with a bag in hand. He sets it on the counter and produces a skein of yarn, saying he originally purchased too many and needs to return it.)

Me: “Okay. Do you have your original receipt?”

Customer: “No, I don’t have that. I paid cash for it.”

Me: “We can still do the return, I just can’t guarantee you’ll get back the full amount since there’s no way to tell if you used a coupon or got it on sale. It would also be for store credit.”

Customer: “Or you can just keep it.”

Me: *confused* “Keep it? I don’t…”

Customer: “Just take it.”

Me: “I… I’ve never had someone ask to do this before. I think I still need to process it through the computer.”

(I call for my manager over the radio, since I would need her, anyway, to get a merchandise return card, which are kept in a locked drawer. By this point, the customer is halfway to the door and the yarn is still in front of me.)

Customer: “No, it’s all right. You just keep it. I don’t need it.”

(He exited the store, and about five seconds after he disappeared, my manager showed up. I explained what had just happened, and she was just as puzzled as I was.)

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