The Gift Receipt That Keeps On Giving, Part 2

, , , , | | Right | July 11, 2019

(I work in a chain store that sells children’s clothing. We have a very strict return policy, and deviating from it at all can result in a write-up. At least once a day we have a customer take issue with our policies.)

Customer: “This shirt is too small for my granddaughter, and I need to return it. She took the tag off but I have a gift receipt.”

Me: “I’m sorry, ma’am, but without the tag, I have no way of scanning it to issue you a refund. The best I could do is swap it for the same shirt in another size, but unfortunately, we sold out of this one a few weeks ago.”

Customer: “I can’t return it? Well, what’s the point of the gift receipt?!”

Me: “Well, the gift receipt is also needed to return or exchange, to show how much was paid and to prove that it was purchased and not stolen. But we need the tag.”

Customer: “Well! I don’t know why you offered me a gift receipt; obviously, it’s useless! I’m never shopping here again and I’ll be canceling my credit card with your store, as well!”

(The customer stomps out, shouting obscenities at me on the way. Almost two months later, she comes back.)

Customer: “I talked to your corporate office!”

Me: “Oh?”

Customer: “They looked up my purchase on my credit card and emailed me the original receipt, so now you have to give me my refund!”

Me: “Actually, ma’am, our refusal to issue you a refund had nothing to do with your receipt. If you recall, it was the lack of a tag. Did you bring in the tag for the shirt?”

Customer: “No! I don’t need it. This isn’t a gift receipt; it’s a regular one.”

(The customer shoves her phone into my hand and I look over the receipt.)

Me: “Again, ma’am, it wasn’t the receipt that was the issue. I cannot take this shirt back without the tag. Also, you’re now beyond our return policy by over a month so I wouldn’t be able to take it back, anyway.”

Customer: *red-faced, shouting* “What?! That is not right! I have my receipt! You need to give me my money back now! What am I supposed to do with this stupid shirt? I’m calling corporate back right. Now!

Me: “’Kay.”

(Corporate tells her the same thing I told her. She rants a little more about canceling her credit card, then spends another $200 on said credit card.)

Customer: “…and make sure I get a gift receipt, just in case my granddaughter pulls the tags off.”

Related:
The Gift Receipt That Keeps On Giving

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