When It’s Not The Toddlers Having The Tantrum
I work at a large superstore that caters to mothers and their children. An older woman (likely the granny) with some twins comes up to me.
Customer: “Can you get us a trolley, please?”
The trolleys are outside and it’s raining. Our trolleys are minuscule but do have one seat for a kid on them. I take one in, passing a couple walking in, and dry the trolley off for Granny.
Customer: “No, you idiot! Can’t you see I have twins here? I need a bigger one with two seats!”
Me: “I’m afraid these are the only kinds of trolleys with seats that we have.”
Customer: “You are rude and disrespectful!”
Bear in mind, she is saying all this while I am drying the trolley, something I offered to do and wasn’t asked to do.
Customer: “I’ll never be able to manage to buy what I need while keeping an eye on the kids! So, I won’t be shopping here!”
Seconds later, the couple I had passed earlier were walking around with the granny; they were the parents, apparently. The kids, despite the extra help, were running riot and making a mess.
Question of the Week
Have you ever served a bad customer who got what they deserved?