Treat Nice Customers With Respect? I Hear You!

On a busy Saturday I greet a group of three customers. There’s a husband and wife and someone else with them. I quickly realize that the husband and wife are both deaf. The third person is their translator. They’re looking to buy an iPad because they think it’ll help them with their communication.

I explain a lot of the features of the iPad to them and I also start discussing mobile hotspots with them (this is before you can do it on your phone easily). I end up spending over an hour with them on a busy Saturday.

I write down an entire page worth of information because they need something to take home with them. They’re the nicest couple, but they aren’t ready to buy.

I am actually chewed out my manager for spending so much time with them (they never believe customers are coming back).

They come back about a week later and buy everything I had recommended to them. They’re super excited and nervous, but we finish every thing and it goes relatively smoothly… that’s a rare occurrence with our systems!

Another one of my coworkers had talked to them before I did, but I was more thorough in the information I gave. They were used to people taking advantage of them because they were deaf, so I wanted to make sure they knew everything they needed to know. Funnily enough… their translator came back and bought stuff from me several months later because of how much I helped them.

A couple of months later I’m at work and cleaning the iPad display and someone comes up and hugs me from behind. I was a little freaked out at first, but it was the wife. I turned around and she gave me a bigger hug. She kept thanking me because they were able to do so much with the iPad and it helped their communication! She could read lips, so we talked for a minute, and she gave me another big hug. 

It honestly made me feel incredible. You never realize the impact you can have on people.