What A Frappy Attitude
Customer: “Chocolate frappuccino, hold the whip.”
Me: “We don’t do frappuccinos here. We only do what’s on the menu behind me.”
Customer: “No… fraps?”
Me: “No fraps. I think you’re looking for [Major Coffee Chain]? It’s down the road a little more.”
Customer: “This isn’t a [Major Coffee Chain]?”
Me: “No, we’re an independent coffee store.”
Customer: “You shouldn’t be selling coffee if you’re not [Major Coffee Chain]!”
The customer storms out, leaving me behind to share a confused stare with the next customer.
Next Customer: “I’d say they haven’t had their coffee yet, but it sounds like they don’t drink real coffee anyway!”
Question of the Week
Have you ever served a bad customer who got what they deserved?