Very Bitter About It
(I work in a rock pub, and on this particular Saturday we are short-staffed and low on our draft beers — so low, in fact, that by 10:00 pm we are out of cider, lager, pilsner, and bitter! We still have about four other drafts to choose from, and a selection of bottled beers and ales. All of the drafts that are off have a glass over them to show they are empty. One customer has been in since before my shift started at 8:00, and so is aware of which drafts are off.)
Customer: “Can I have a pint of [Bitter]?”
Me: “Sorry, sir, we’ve run out of that; can I get you something else?”
Customer: “For f***’s sake. Fine, what bottles have you got?”
Me: “Well, [Bottle #1] and [Beer #1] have been popular substitutes.”
Customer: “How much is [Bottle #1]?”
Me: “It’s [price].”
Customer: “What about [Beer #1]? How much is that?”
Me: “It’s [slightly higher price].”
Customer: *exasperated sigh* “What kind of s***hole is this?”
(I blink at the customer, slightly surprised by the comment is he is a semi-regular here.)
Me: “Well, sir, it is the kind of s***hole you are more than welcome to leave.”
(He looked at me slightly taken aback and hopefully realising how stupid his comment was before ordering his beer.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
