Try Explaining That To Your Insurance Agent
(I work in security at a huge outlet mall. Occasionally, shoppers can’t find their car and we drive them around looking for it.)
Customer: “It seems my car was stolen. It definitely isn’t where I parked it.”
Me: “Okay, let’s drive around and just make sure it isn’t here.”
Customer: “This is ridiculous. I was here a year ago and it got stolen then, also!”
(We drive around the lots and all of a sudden she starts yelling.)
Customer: “Oh, my god, I don’t believe it! It’s here!
Me: “That’s your car?”
Customer: “No! I mean, yes! That’s my car from last year. That’s right, that IS where I parked it!”
Question of the Week
Have you ever served a bad customer who got what they deserved?