Totally Scentsless
(I work in a store that sells lotions, soaps, and candles with different scents. Recently, one of the companies we carry had a new line of lotion that was named after fruits: strawberry, apple, and banana scented lotion. To promote the new line, we have a few jars of each scent on a table at the front with a tongue depressor in each jar so that customers could easily scoop out a little lotion to try. I’m stocking a shelf when an angry customer walks up.)
Me: “Is there anything I can help you with, sir?”
Customer: “I’m very angry with the product in this store. Are you trying to kill someone?”
Me: “I’m sorry? What’s the problem?”
Customer: “That yogurt you have up front is not even cold, and it tastes horrible.”
Me: “Yogurt? We don’t sell yogurt.”
Customer: “Yes, you do. It’s on the little table up front with a spoon to taste it. The banana tastes like garbage and the strawberry doesn’t have any taste.”
Me: “Sir, those are lotions, not yogurt.”
(The customer gets a little flustered after realizing their mistake.)
Customer: “You should really label it as lotion. It’s confusing!”
Me: “It is labeled. See?”
(I show the customer the huge sign on the table that says “lotion” as well as each individual fragrance saying “lotion” on the jar.)
Customer: *leaves, mumbling*
Question of the Week
Have you ever served a bad customer who got what they deserved?
