To Be Fair, That First One Boosts Circulation, Too
(I work in a well-known catalogue shop; you browse for items in the catalogue and write down the product codes to purchase them. We sell almost anything from housewares to toys and in between. We frequently get customers who don’t do this for a variety of reasons so we can help them find products by searching the computer for them. An elderly couple approaches my till while it’s quiet.)
Me: “Hi there.”
Gentleman: “Hello. I’m looking for a vibrator.”
Me: *blank expression, thinking I’ve misheard him, as we have never sold that kind of thing* “I’m sorry what was that?”
Gentleman: “A vibrator.”
Me: “Um…”
Gentleman: “For my legs.”
Me: “Oh, a circulation booster!”
(The rest of the interaction was perfectly normal, and I was proud of myself for not laughing in the poor guy’s face.)
Question of the Week
Have you ever served a bad customer who got what they deserved?