Timing Was Not Their Chief Concern
(Because we’re in Eastern Kansas, it’s quite a big deal when the Kansas City Chiefs win the playoffs and go to the Super Bowl. My store gets a lot of merchandise in which sells very quickly. This happens the day of the game. Kickoff is at 5:30 pm. This occurs at 5:25 pm.)
Customer: “Where are all of your Chiefs shirts? Surely you have them?”
Me: “Sorry, we’ve sold out.”
Customer: “How can you be out?”
Me: “They sold like that.” *snaps my fingers*
Customer: “I don’t need Super Bowl stuff. Just the older stuff is fine.”
Me: “Sorry, we’ve sold out of that, too.”
(The customer settled for a plain red shirt. It’s not my fault she waited until literally five minutes before kickoff to buy a shirt.)
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Question of the Week
Have you ever served a bad customer who got what they deserved?