Those Hoodlums Just Love To Steal The Flannels
I used to work at a craft store but left to work at another company. I’m still friends with a lot of the employees and still do sewing projects, so I’m in often. I also have several piercings and two full-sleeve tattoos.
I’m talking with a friend while they’re cutting my fabric and a customer storms over.
Customer: “Oh, just move her s*** and serve me! She’s just gonna steal all of this, anyway!”
Friend: “Ma’am, you need to wait.”
Customer: “No, I don’t! She’s just some punk b****!”
I just look at this woman making a scene in public.
Friend: “Ma’am, I’m gonna call my manager.”
Customer: “JUST CUT MY D*** FABRIC!”
She suddenly yanks what I’ve had cut already off the counter and throws it on the floor. She slams her bolts down, barely missing my hand.
Friend: “Yeah, no.”
She calls the manager. When the manager arrives, the customer glares at me.
Customer: “This b**** is just trying to get me banned! I want her out!”
The manager laughs.
Manager: “Her? I doubt it. She’s never caused trouble here before. You, on the other hand, have. Every single time you’re in.”
Customer: “But… she’s gonna steal! That’s all these punk kids do!”
Me: “Ma’am, if you’re gonna judge on appearance, then expect to be wrong.”
Customer: “SEE?! SHE’S HARASSING ME!”
Manager: “All right, I’ve had enough. I’m asking you to leave.”
Customer: “YOU CAN’T KICK ME OUT! I’M A PAYING CUSTOMER!”
Manager: “You’re harassing a customer, you’ve made it a habit, and you’re causing a scene in the store. Leave.”
After yelling about how I am a thief, she finally leaves. The manager looks back at me.
Manager: “[My Name], I’m giving you half off of your total… as long as you don’t steal.”
Question of the Week
Have you ever served a bad customer who got what they deserved?