This Is News To Her!

(I work in a low-level position at a TV station in my town. I rarely answer the phone but I do so today.)

Me: “Thank you for calling [Station]. How may I help you?”

Customer: “You ran a story with my husband in it and it had some flaws.”

Me: “All right. If you will tell me what information was wrong, I will let someone know.”

Customer: “My husband’s name was spelled wrong and so was his picture.”

(I find what she is referring to, realizing it is a story about her husband going to jail.)

Me: “Miss, are you referring to the man who vandalized the park?”

(The customer huffs.)

Customer: “Of course not. My husband wouldn’t do that, but you said he did.”

(I believe I realize the issue.)

Me: “I don’t think this story was about your husband, just a man with the same name.”

Customer: “Oh.”

(She waits a few seconds.)

Customer: “When are you gonna run his robbery story?”