This Counselor Is Very Light On The Guidance Thing
I go to the guidance counselor’s office at my college, where I have made an appointment with my counselor. I want to touch base and see what classes I need to take next semester because the list of requirements is very cluttered and I want to make sure I am picking classes that will count toward my degree.
I go into the counselor’s office and we begin to talk.
Me: “I wanted to take a look at what classes I need because there are so many options I want to ensure I’m actually meeting the criteria to graduate.”
The counselor takes out a sheet of paper with the exact information that is available online.
Counselor: “Well, here’s the list.”
Me: “I actually had trouble reading this list; that’s why I wanted to get help from you and help narrow it down.”
The counselor looks annoyed.
Counselor: “If you read it, why did you need an appointment? All the information is here.”
Me: “Right, but I’m struggling to pull out the important information, and I don’t want to waste a semester and a bunch of money on a class that won’t count.”
The counselor thrusts the list at me and stares pointedly.
Counselor: “It’s all right there. It says at the top. You’re an adult now; you need to be able to think for yourself. This is college; we can’t do everything for you.”
Me: “I understand that, and I’m not asking you to choose my classes, only to help me ensure I understand the criteria for each part.”
He took out another paper and handed that to me, as well. It was a “What major is right for me?” pamphlet. I said thank you and simply left. While he is right — I do need to make my own decisions — his complete lack of any interest in helping GUIDE a student, as his job title suggests, was unpleasant.
Question of the Week
Have you ever served a bad customer who got what they deserved?