They Must Be Such An Asset To This Company

Client: “My boss asked you to grant me access to this software, but it’s still not working! I can’t do any work without it!”

Me: “Okay, I’ll check your account. Can you please hold on the line for a minute?”

Client: “Yes, but just a minute, okay? I really need this access quickly!”

Me: “Your access is indeed not granted, but I can’t find the approved request from your boss. When was it sent?”

Client: “Well, when I started working in this department, obviously, since I need this software to do my job.”

Me: “Can you tell me on which date you started, then?”

Client: “Can’t remember exactly, but it was two or three years ago.”

Me: “…and you can’t work without it, right?”

Client: “Yeah.”